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Frequent Questions
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FAQs
General Questions
What are bleeds?
In printing, a bleed is printing that goes beyond the edge of where the sheet will be trimmed. In other words, the bleed is the area to be trimmed off.
The bleed is the part on the side of a document that gives the printer a small amount of space to account for movement of the paper, and design inconsistencies. Artwork and background colors often extend into the bleed area. After trimming, the bleed ensures that no unprinted edges occur in the final trimmed document.
It is very difficult to print exactly to the edge of a sheet of paper/card, so to achieve this, it is necessary to print a slightly larger area than is needed and then trim the paper/card down to the required finished size. Images, background images and fills which are intended to extend to the edge of the page must be extended beyond the trim line to give a bleed.
What paper stocks are available for printing?
Paper options are listed on each service page, and you’re welcome to reach out to us for additional info.
Do you offer delivery of print jobs?
Yes, we offer delivery services for all print jobs local to the Poughkeepsie area. Please note that you desire delivery on the order form.
Can you color match my print job?
We don’t offer exact color matches, but our state-of-the-art equipment is designed to reproduce color accurately, so the colors in your printed piece should be extremely close to your original.
Should I leave space at the margins of my project?
Yes, please include a standard ¼” bleed on each side of your piece. Refer to each product’s page for any available downloadable bleed templates.
In what file format should I upload photos?
PDF files are our preferred format for all submissions.
Can I get advice on layouts?
Yes. Our online design templates will help guide you through your layout. We don’t offer personal design and layout services, but we’re happy to answer any questions you have and help guide you as you design your project.
How do I know you’ve received and processed my order?
When you complete your upload and online order, you’ll receive an automated email that your order is in process.
How long will my job take to complete?
Each product lists our estimated turnaround time which we always strive to meet or exceed based on our workload and equipment status.
Do you offer mailing services?
No, we don’t offer mailing services, but we’re committed to 100% customer satisfaction so may be able to recommend a mailing service that might fit your needs.
What’s the difference between matte and gloss finishes?
A matte finish offers a subdued, understated representation of your project while a glossy finish appears ultra-smooth and has a shiny finish. Glossy paper is commonly used to print photos and for promotional purposes.
Can I order rush printing, and will it cost me extra?
If current conditions allow us to complete a Rush order, we will apply a 50% Rush Fee. We may politely decline to process any order which cannot be completed to our own satisfaction within the available turnaround time.
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Prime Print Shop
43 Vassar Road
Poughkeepsie, NY 12603
Monday – Friday
8am – 5pm EST